Frequently asked questions

Popular questions
  • How can I check if the accommodation is available?
  • Can I bring my pet on vacation?
  • How do I pay for the reservation?
  • When do I receive my voucher/travel document?
  • General questions
  • My account
  • Booking
  • Accommodation search
  • Private accommodation
  • Remote cottages as a specific category of accommodation
Rent a car
  • Where can I rent a car in Croatia?
  • What is excess/deductible
  • What is Basic Protect?
  • What is Smart Protect?
  • What is Premium Protect?
  • Is it necessary to fill out the police report when the vehicle gets damaged?
  • What happens in case my flight lands late after working hours?
  • Can I come to pick up the vehicle with credit card owned by another person?
  • What is the amount of deposit needed on my card?
  • Can I collect a vehicle in one city and bring it back in another city?
  • In which countries is it not allowed to go with a rental vehicle?
  • Is it possible to deliver /collect the car out of the Croatia?
  • How long does the procedure of renting a car last?
  • What is procedure in case of damage on the vehicle?
  • What if I don't get a full tank of fuel?
  • Where can I book a transfer to the booked accommodation?
  • What if I need a return transfer?
  • What if I need a child seat?
  • What if my flight is delayed?
  • Travelling in a larger group or unable to find my destination when booking?
  • What if I need a transfer to the island?
  • Why is a private transfer service superior to taking a taxi on the spot?
  • Is tip included in the price?
  • How should I pay for the transfer?
  • What if I wish to cancel my booking?
  • Ships
  • Cabins
  • Food and beverages
  • Embarking & Disembarking
  • Important information
  • Clothes and luggage
Ferry tickets
  • Where can I learn more about the ferry lines in Croatia?

If you still didn't find what you're looking for on our website, please call us at +385 (0)21 271 870

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